Delivery and Returns

We aim to dispatch 95% of Berber Leather orders the next working day.

If you've made a mistake on your order or with your address - don't panic! Just drop Beki an email at sales@berberleather.com or through our contact form and we will sort it out.

UK Postage is £2.50 for orders under £50 and free for orders over £50. This service uses Royal Mail Tracked 48. Our Express Service uses Royal Mail Tracked 24 is a £5 charge no matter the total cost of the order.

If you have ordered an item with bespoke branding, please allow an extra 24 hours for your item to be made.

For European Delivery we use Parcelforce from the UK and their partner couriers in the destination country (most often GLS). European Delivery is £17 and we aim to deliver your item within 5-7 working days. European orders are delivered customs and duty paid.

Worldwide Delivery is with Parcelforce and costs £22. We aim to have items delivered within 7-15 working days for worldwide orders. 

In an effort to reduce our waste we sometimes re-use packaging and boxes. This in no way affects your order, and helps us as a business to put the planet first.

If you wish to return an item to us, please fill out the enclosed form and use the Royal Mail returns label from your parcel. Forms that are not fully completed can cause delays to any refunds owed. We recommend you obtain proof of postage when returning items to us.

All items are covered by the UK Consumer Contract Regulations - Formerly the Distance Selling Regulations. You are entitled to a refund of the purchase price if you decide to change your mind and return the product within 15 days of receiving it. (For all purchases in Nov/Dec for Christmas Gifts, we accept returns up to the end of January) In these circumstances, we will refund you the cost of the product but not any shipping costs.

Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item, the item is unused and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product). In this circumstance we do ask that you reach out to us on sales@berberleather.com in advance of returning the item.

For items that develop a fault during use we will offer to repair or replace the item at our discretion. 

Items that have been embossed and initialled are not eligible for returns unless faulty.

We do not accept returns for items in our outlet marked as "seconds" with clearly stated faults unless there is a secondary issue that is not stated on the listing.

In either case, any refund requires that the item is returned in its original sound condition.

If you are a EU customer and wish to invoke your right to withdrawal please click here for further information.

Please note the following: Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered normal and implicit in the item description. As all Berber Leather bags are made with full-grain leather we consider these marks what makes each bag a unique product and not a design flaw. All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications about a specific sale.

If you require further information about our delivery and returns please reach out to us on sales@berberleather.com or through our contact form.