Delivery and Returns
We aim to dispatch 95% of Berber Leather orders the next working day.
If you've made a mistake on your order or with your address - don't panic! Just drop Beki an email at sales@berberleather.com or through our contact form and we will sort it out.
Postage is £2.50 for orders under £50 for our 3-5 Working Day Service and free for orders over £50. This service uses Royal Mail.
If you have ordered an item with bespoke branding, please allow an extra 24 hours for your item to be made.
If you need your items quicker we offer Express Shipping within the UK, which will see your parcel arrive in 1-2 business days from dispatch. We send items with Royal Mail or Parcelforce depending on the size of your order. This service has a £5 charge no matter the total of the order.
For European Delivery we use Parcelforce from the UK and their partner couriers in the destination country (most often GLS). European Delivery is £15 and we aim to deliver your item within 5-7 working days. Please note that for orders sent to the EU, the receiver of the parcel is liable for paying the customs and duty fees.
Worldwide Delivery is with Parcelforce and costs £20. We aim to have items delivered within 7-15 working days for worldwide orders.
All items are covered by the UK Consumer Contract Regulations - Formerly the Distance Selling Regulations. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within fifteen days of receipt of your purchase. (For all purchases in Nov/Dec for Christmas Gifts we accept notification up to the end of January) In these circumstances, return postage, packing and insurance costs remain with you, the buyer. We will refund you the cost of the product but not any shipping costs.
Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product).
Items that have been embossed and initialled are not eligible for returns unless faulty.
We do not accept returns for items in our outlet marked as "seconds" with clear stated faults unless there is a secondary issue that is not stated on the listing.
In either case, any refund requires that the item is returned in its original sound condition.
Please note the following: Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered normal and implicit in the item description. As all Berber Leather bags are made with full-grain leather we consider these marks what makes each bag a unique product and not a design flaw. All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications about a specific sale.
To initiate a return please contact sales@berberleather.com or use the form on our Contact Page.
Got a question? Have a look through our FAQs below, if you still can't find the answer please contact us and we’ll get back to you as soon as possible.
What kind of Leather is used in your bags?
We only use the highest quality tanned hides from Morocco. The majority of our products are cow leather although we do occasionally have goat leather bags in stock as well. All our bags use full-grain leather.
How are your bags made?
Our bags are handmade by master craftsmen in Morocco. We have been to visit all our suppliers and have spent a long time with them making sure our bags are made to the high quality we require.
Can I order a custom bag from you?
Unfortunately, we are not able to offer custom designs.
Am I able to check if my laptop will fit into one of your satchels?
If you are near to us, feel free to drop into our Richmond Yorkshire shop to try it out, or if you are shopping with us online just send the laptop dimensions using our Contact Form and we can let you know.
I'd like to see your bags in person, where can I do that?
We now have our first ever Brick and Mortar Shop in Richmond, Yorkshire. Our address and open times can be found on our Contact Page.
An item I want is showing out of stock, when will you get more?
Unfortunately, from time to time we do run out of items. We normally have more on backorder but as with all handmade products, they do take time to make. We are more than happy to add you to a waitlist, and we will contact you when the items are in stock again.
Do you offer a guarantee on your bags?
Our bags come with a 12-month guarantee against manufacturers defects. If you have a problem with your bag, please contact us and we will do our best to fix this for you. For bags outside of the 12 months, if there is a problem please let us know and we will do our best to resolve it.
What payment methods do you accept?
We accept most major credit cards through our payment provider, Stripe. This includes Visa, Mastercard and American Express. We also accept Paypal and Apple Pay. Please note in our brick and mortar store we are unable to accept American Express.
What countries do you deliver to?
We currently ship to the UK, USA, Canada, Australia and Europe. If you would like us to ship to a country that is currently not on our list please let us know and we will see what we can do!
What are your Delivery Charges?
If you are in the UK, we currently offer free postage and packaging for all orders, and express shipping for £5.
Shipping to Europe is currently £10 and Worldwide Shipping is £15.
I've made a mistake on my order information and need to change it, what do I do?
No worries! Just contact Beki on sales@berberleather.com with your order number and the details that need changing and we will do our best to correct it. Please note that we aim to send bags the next business day, so the longer you leave it to correct this information the higher the chance we won't be able to.
I've ordered a bag, when will it arrive?
We aim to get all orders out within 2 working days with the majority of orders being sent next working day. Orders placed Friday-Sunday will be shipped the following Monday.
Depending on the size of your parcel we use both Royal Mail and Parcelforce for our standard and express shipping options.
We expect UK orders to arrive within 3-5 days of dispatch if you are using our free over £50 shipping option. For expedited UK shipping, we expect this to be 1-2 days from date of dispatch.
Delivery times for international orders vary by country. If your order was received more than 10 working days ago and it has not arrived, please contact us with the order number and we will be more than happy to help.
I would like to return an item; how do I do that?
Before returning any items, please contact us so we can start a return process with you. For further information about our return process please visit the Delivery and Returns Page.
My bag has a fault, what do I do?
All our bags undergo strict quality checks but unfortunately, sometimes mistakes happen. If you believe your bag is faulty, please email us on sales@berberleather.com with photos of the fault and your order number and we will do our best to resolve this. Please note that we do not consider the natural markings that the leather features a fault.
How do I care for my Berber Leather Product?
Please visit our Leather Care page for detailed information about caring for your Berber Leather bag.
I am interested in stocking your products, who should I contact?
Please visit our Wholesale Page for further information about becoming a Berber Leather Stockist.
My question hasn't been answered here how do I contact you?
Just fill out the form on our Contact Us Page and we will get back to you as soon as possible.