Refund Policy
All items are covered by the UK Consumer Contract Regulations - Formerly the Distance Selling Regulations. You are entitled to a refund of the purchase price if you decide to change your mind and inform us within fifteen days of receipt of your purchase. (For all purchases in Nov/Dec for Christmas Gifts we accept notification up to the end of January) In these circumstances, return postage, packing and insurance costs remain with you, the buyer. We will refund you the cost of the product but not any shipping costs.
Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product).
Items that have been embossed and initialled are not eligible for returns unless faulty.
We do not accept returns for items in our outlet marked as "seconds" with clear stated faults unless there is a secondary issue that is not stated on the listing.
In either case, any refund requires that the item is returned in its original sound condition.
Please note the following: Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered normal and implicit in the item description. As all Berber Leather bags are made with full-grain leather we consider these marks what makes each bag a unique product and not a design flaw. All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications about a specific sale.
To initiate a return please use the form on our Contact Page.
Further to this, we will give a full refund (inc. P&P) if the item you receive is faulty or “significantly not as described” on this website, where you inform us within seven days of receipt of the item and where we confirm that the issue is genuine. (This will usually apply in the unlikely event that we have sent you the wrong colour, size or product).
Items that have been embossed and initialled are not eligible for returns unless faulty.
We do not accept returns for items in our outlet marked as "seconds" with clear stated faults unless there is a secondary issue that is not stated on the listing.
In either case, any refund requires that the item is returned in its original sound condition.
Please note the following: Leather is a natural material and slight differences in shade/colour from the traditional tanning processes sometimes occur from batch to batch. Small scars and growth marks from the life of the animal do occur and are considered normal and implicit in the item description. As all Berber Leather bags are made with full-grain leather we consider these marks what makes each bag a unique product and not a design flaw. All our products, being handmade by real people, will be slightly different. While every effort is made to match product pictures precisely, small differences will occur. This makes each item unique and is not considered as constituting "significant difference" from item descriptions unless differing significantly from specifications given in communications about a specific sale.
To initiate a return please use the form on our Contact Page.