Leather Care
We guarantee our products for 12 months but with the proper care, we know that they will last for years beyond that.
All our leather bags are handmade and hand-dyed, this can lead to some minor variations in size and colour. For further information about the leather making process please visit our Leather Production page. As no two hides are the same, no two bags are the same. This is all part of what makes Berber Leather bags such a unique product.
Breaking in your Bag
The leather may be stiff to start with, especially around the clasps and hardware, however, this will soften over time and with use. Some of our products such as our purses that take cards will take time for the leather to soften and stretch to their full capacity. This will start to happen the first time you use your new Berber Leather Product, and we recommend not forcing too much into our bags when you first use them as this can cause the leather to overstretch and become damaged.
Our satchels are designed to take the weight of most modern laptops and paperwork; but we recommend not overfilling these bags, as these leads to unnecessary strain on the straps.
Leather Odour
The natural leather smell can be stronger when you first receive your bag, this is completely normal for a naturally dyed leather product. This smell will fade after a week or two. If you wish to speed up this process, we recommend putting a small sachet of lavender in your bag for a few days. You can also use saddle soap to remove the leather odour; however, we do not recommend this for our coloured leathers as it can remove the dye.
Caring for the Leather
Berber Leather products are all made with full-grain leather. This type of leather is the strongest and most durable leather that you can purchase. Because of this, full-grain leather can withstand a large amount of handling and will develop a beautiful patina with more use. However, if you wish to protect your bag or belt, we recommend buying a natural leather care product and regularly treating your bag to keeping it looking fantastic. For more information about the leather, we use in our products click here.
Our leather bags can survive getting wet in light rain especially as the leather has a tight enough grain to be naturally resistant to moisture. If your bag does get wet make sure you dry it out in a warm room, do not dry it out on a direct source of heat such as a radiator as this can cause the leather to crack. If you believe your bag will be used a lot in wet areas, it may be worthwhile waterproofing your bag as a lot of exposure to water over time can cause damage to the leather.
Should you get your bag dirty or spill anything on it, we recommend cleaning it gently with a damp cloth and leaving it to dry at room temperature.
If you decide to treat your bag, we recommend testing a small area unseen area of the bag, to begin with, and leave for 24 hours to check there are no unwanted reactions. We cannot take any responsibility for any damage caused by the application of creams or oils to your bag. We cannot refund or exchange any bag that has had this treatment applied.
Got a question? Have a look through our FAQs below, if you still can't find the answer please contact us and we’ll get back to you as soon as possible.
What kind of Leather is used in your bags?
We only use the highest quality tanned hides from Morocco. The majority of our products are cow leather although we do occasionally have goat leather bags in stock as well. All our bags use full-grain leather.
How are your bags made?
Our bags are handmade by master craftsmen in Morocco. We have been to visit all our suppliers and have spent a long time with them making sure our bags are made to the high quality we require.
Can I order a custom bag from you?
Unfortunately, we are not able to offer custom designs.
Am I able to check if my laptop will fit into one of your satchels?
If you are near to us, feel free to drop into our Richmond Yorkshire shop to try it out, or if you are shopping with us online just send the laptop dimensions using our Contact Form and we can let you know.
I'd like to see your bags in person, where can I do that?
We now have our first ever Brick and Mortar Shop in Richmond, Yorkshire. Our address and open times can be found on our Contact Page.
An item I want is showing out of stock, when will you get more?
Unfortunately, from time to time we do run out of items. We normally have more on backorder but as with all handmade products, they do take time to make. We are more than happy to add you to a waitlist, and we will contact you when the items are in stock again.
Do you offer a guarantee on your bags?
Our bags come with a 12-month guarantee against manufacturers defects. If you have a problem with your bag, please contact us and we will do our best to fix this for you. For bags outside of the 12 months, if there is a problem please let us know and we will do our best to resolve it.
What payment methods do you accept?
We accept most major credit cards through our payment provider, Stripe. This includes Visa, Mastercard and American Express. We also accept Paypal and Apple Pay. Please note in our brick and mortar store we are unable to accept American Express.
What countries do you deliver to?
We currently ship to the UK, USA, Canada, Australia and Europe. If you would like us to ship to a country that is currently not on our list please let us know and we will see what we can do!
What are your Delivery Charges?
If you are in the UK, we currently offer free postage and packaging for all orders, and express shipping for £5.
Shipping to Europe is currently £10 and Worldwide Shipping is £15.
I've made a mistake on my order information and need to change it, what do I do?
No worries! Just contact Beki on sales@berberleather.com with your order number and the details that need changing and we will do our best to correct it. Please note that we aim to send bags the next business day, so the longer you leave it to correct this information the higher the chance we won't be able to.
I've ordered a bag, when will it arrive?
We aim to get all orders out within 2 working days with the majority of orders being sent next working day. Orders placed Friday-Sunday will be shipped the following Monday.
Depending on the size of your parcel we use both Royal Mail and Parcelforce for our standard and express shipping options.
We expect UK orders to arrive within 3-5 days of dispatch if you are using our free over £50 shipping option. For expedited UK shipping, we expect this to be 1-2 days from date of dispatch.
Delivery times for international orders vary by country. If your order was received more than 10 working days ago and it has not arrived, please contact us with the order number and we will be more than happy to help.
I would like to return an item; how do I do that?
Before returning any items, please contact us so we can start a return process with you. For further information about our return process please visit the Delivery and Returns Page.
My bag has a fault, what do I do?
All our bags undergo strict quality checks but unfortunately, sometimes mistakes happen. If you believe your bag is faulty, please email us on sales@berberleather.com with photos of the fault and your order number and we will do our best to resolve this. Please note that we do not consider the natural markings that the leather features a fault.
How do I care for my Berber Leather Product?
Please visit our Leather Care page for detailed information about caring for your Berber Leather bag.
I am interested in stocking your products, who should I contact?
Please visit our Wholesale Page for further information about becoming a Berber Leather Stockist.
My question hasn't been answered here how do I contact you?
Just fill out the form on our Contact Us Page and we will get back to you as soon as possible.