Privacy Policy
Berber Leather Limited are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data and how we use it.
For the purpose of the Data Protection Act 1998, the data controller is
Berber Leather Limited
1 The Avenue
Richmond
North Yorkshire
DL10 7AZ
Company Registration Number: 09680547
Information We May Collect From You
We may collect and process the following data about you:
Information that you provide by filling in forms on our site www.berberleather.com
If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our site and of the fulfilment of your orders.
These details include your name, email address, and if purchasing from us your billing and delivery addresses. These details allow us to fulfil our contractual obligations in regards to purchases made from berberleather.com or if permission is giving, to allow us to contact you via our marketing mailing lists.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. The first time you visit our website you will be asked if you give permission for us to use cookies.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How we use your information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. (For example, signing up to our Mailing List)
To carry out our obligations arising from any contracts entered into between you and us.
Disclosure Of Your Information
We may disclose personal information to relevant employees of the company as is reasonably necessary to complete actions/obligations involving you and us.
We may disclose your personal information to third parties:
If the company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
As is reasonably necessary to complete actions/obligations involving you and us. For example, to our courier services to be able to deliver orders.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We do not pass any of your data onto third parties for marketing purposes.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by emailing sales@berberleather.com You also have a right to know what information we hold for you and you have the right to ask us to delete/destroy that information. Please email sales@berberleather.com if you wish to do this.
Payment Information
When you initially provide or update your payment information, we transmit it via an encrypted connection to our Payment Processor, which is either Shop Pay or Paypal depending on your choice. Shop Pay uses and processes your payment information in accordance with their Privacy Policy and Paypal uses and processes your payment information in accordance with Paypal's Privacy Policy. We don’t store your payment information, only your contact information so we can fulfil our obligations of your purchase.
Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page.
Policy last updated 01/08/2024
Got a question? Have a look through our FAQs below, if you still can't find the answer please contact us and we’ll get back to you as soon as possible.
What kind of Leather is used in your bags?
We only use the highest quality tanned hides from Morocco. The majority of our products are cow leather although we do occasionally have goat leather bags in stock as well. All our bags use full-grain leather.
How are your bags made?
Our bags are handmade by master craftsmen in Morocco. We have been to visit all our suppliers and have spent a long time with them making sure our bags are made to the high quality we require.
Can I order a custom bag from you?
Unfortunately, we are not able to offer custom designs.
Am I able to check if my laptop will fit into one of your satchels?
If you are near to us, feel free to drop into our Richmond Yorkshire shop to try it out, or if you are shopping with us online just send the laptop dimensions using our Contact Form and we can let you know.
I'd like to see your bags in person, where can I do that?
We now have our first ever Brick and Mortar Shop in Richmond, Yorkshire. Our address and open times can be found on our Contact Page.
An item I want is showing out of stock, when will you get more?
Unfortunately, from time to time we do run out of items. We normally have more on backorder but as with all handmade products, they do take time to make. We are more than happy to add you to a waitlist, and we will contact you when the items are in stock again.
Do you offer a guarantee on your bags?
Our bags come with a 12-month guarantee against manufacturers defects. If you have a problem with your bag, please contact us and we will do our best to fix this for you. For bags outside of the 12 months, if there is a problem please let us know and we will do our best to resolve it.
What payment methods do you accept?
We accept most major credit cards through our payment provider, Stripe. This includes Visa, Mastercard and American Express. We also accept Paypal and Apple Pay. Please note in our brick and mortar store we are unable to accept American Express.
What countries do you deliver to?
We currently ship to the UK, USA, Canada, Australia and Europe. If you would like us to ship to a country that is currently not on our list please let us know and we will see what we can do!
What are your Delivery Charges?
If you are in the UK, we currently offer free postage and packaging for all orders, and express shipping for £5.
Shipping to Europe is currently £10 and Worldwide Shipping is £15.
I've made a mistake on my order information and need to change it, what do I do?
No worries! Just contact Beki on sales@berberleather.com with your order number and the details that need changing and we will do our best to correct it. Please note that we aim to send bags the next business day, so the longer you leave it to correct this information the higher the chance we won't be able to.
I've ordered a bag, when will it arrive?
We aim to get all orders out within 2 working days with the majority of orders being sent next working day. Orders placed Friday-Sunday will be shipped the following Monday.
Depending on the size of your parcel we use both Royal Mail and Parcelforce for our standard and express shipping options.
We expect UK orders to arrive within 3-5 days of dispatch if you are using our free over £50 shipping option. For expedited UK shipping, we expect this to be 1-2 days from date of dispatch.
Delivery times for international orders vary by country. If your order was received more than 10 working days ago and it has not arrived, please contact us with the order number and we will be more than happy to help.
I would like to return an item; how do I do that?
Before returning any items, please contact us so we can start a return process with you. For further information about our return process please visit the Delivery and Returns Page.
My bag has a fault, what do I do?
All our bags undergo strict quality checks but unfortunately, sometimes mistakes happen. If you believe your bag is faulty, please email us on sales@berberleather.com with photos of the fault and your order number and we will do our best to resolve this. Please note that we do not consider the natural markings that the leather features a fault.
How do I care for my Berber Leather Product?
Please visit our Leather Care page for detailed information about caring for your Berber Leather bag.
I am interested in stocking your products, who should I contact?
Please visit our Wholesale Page for further information about becoming a Berber Leather Stockist.
My question hasn't been answered here how do I contact you?
Just fill out the form on our Contact Us Page and we will get back to you as soon as possible.